Able Heating & Cooling

Privacy Policy

Able Heating & Cooling, LLC
CCB #184392
Portland, Oregon

Last Updated: January 2025

1. Introduction

Able Heating & Cooling, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us through any communication channel, including SMS/text messaging.

By using our services or providing your information to us, you consent to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect information that you provide directly to us, including but not limited to:

  • Personal Information: Name, email address, phone number, mailing address
  • Service Information: Service preferences, appointment history, service requests
  • Location Information: Address, city, zip code, and service area preferences
  • Communication Preferences: Your preferences for receiving communications from us
  • Payment Information: Billing address and payment method (processed securely through third-party processors)
  • Technical Information: IP address, browser type, device information, and website usage data

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our HVAC services
  • Process and fulfill service requests and appointments
  • Send appointment reminders and account notifications via SMS, email, or phone
  • Send marketing messages, including seasonal offers, promotions, and service updates
  • Respond to your inquiries, comments, and requests
  • Communicate with you about our services, including service updates and maintenance reminders
  • Process payments and manage billing
  • Comply with legal obligations and enforce our agreements
  • Protect our rights, property, and safety, and that of our customers

4. SMS/Text Messaging

By providing your phone number and consenting to receive communications, you agree to receive informational and marketing text messages from Able Heating & Cooling, LLC.

Message Types: You may receive appointment reminders, account notifications, service updates, seasonal offers, and marketing messages.

Message Frequency: Message frequency varies. You may receive messages as needed for service-related communications and periodic marketing messages.

Message and Data Rates: Message and data rates may apply. Standard messaging rates from your carrier will apply to all messages sent and received.

Opt-Out Instructions: To stop receiving messages, reply STOP, CANCEL, or UNSUBSCRIBE to any message, or email us at info@ableheatingandcooling.com requesting to opt-out.

Help: For help, reply HELP to any message or email us at info@ableheatingandcooling.com.

5. Data Sharing and Disclosure

We do not share your personal information, including phone numbers, with third parties for marketing purposes.

We may share your information only in the following circumstances:

  • Service Providers: With trusted service providers who assist us in operating our business, conducting our operations, or serving our customers (under strict confidentiality agreements)
  • Legal Requirements: When required by law, court order, or governmental authority, or to protect our rights, property, or safety
  • Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets
  • With Your Consent: When you have given us explicit consent to share your information

All third-party service providers are contractually obligated to maintain the confidentiality and security of your information and are prohibited from using your information for any purpose other than providing services to us.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

Under Oregon law and applicable federal laws, you have the right to:

  • Access: Request access to your personal information we hold
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal and contractual obligations)
  • Opt-Out: Opt-out of marketing communications at any time
  • Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us at info@ableheatingandcooling.com or (503) 579-2250.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

10. Oregon-Specific Privacy Rights

As a business operating in Oregon, we comply with applicable state privacy laws. Oregon residents have additional rights regarding their personal information, including:

  • The right to know what personal information we collect and how it is used
  • The right to request deletion of personal information
  • The right to opt-out of the sale of personal information (we do not sell personal information)

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

  • Posting the updated Privacy Policy on this page
  • Updating the "Last Updated" date
  • Sending you an email notification (if you have provided an email address)
  • Including a notice on our website

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Able Heating & Cooling, LLC
CCB #184392
Email: info@ableheatingandcooling.com
Phone: (503) 579-2250
Address: Portland, Oregon

14. Consent

By using our services, submitting information through our website, or providing your phone number and consenting to receive communications, you acknowledge that you have read, understood, and agree to this Privacy Policy.

This Privacy Policy is effective as of the date listed above and applies to all information collected by Able Heating & Cooling, LLC.